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Correspondence and General Complaints

 

When parents and members of the general public suspect a school district, charter, or other education service provider is violating school laws, they can file a complaint with the Texas Education Agency. The links below provide information about and resources for the agency's complaint process.

General Information

Office of General Inquiry
The Office of General Inquiry provides information about and guidance on parent rights and the complaints process.

Special Education Dispute Resolution
This page includes information, forms and contacts for filing a special education-related complaint.

Report Fraud, Waste, and Abuse
TEA accepts reports of fraud involving education programs and funds. Other fraud complaints are handled by the State Auditor's Office.

TEA Customer Service Complaints (Compact with Texans) 
Under state law, government agencies are required create a "Compact with Texans" that sets customer service standards and outlines the agency's procedures for responding to public contacts and complaints.

Frequently Asked Questions About TEA Complaints 
The most frequent questions we get about complaints include what qualifies as a complaint, how to file a complaint, and what happens after a complaint is received by the agency.

Examples of Complaints Addressed by Other Agencies
TEA only handles complaints related to Texas school law and the agency itself. The above link includes information about where to file complaints about discrimination, hazardous conditions and health standards in school facilities, violations of the Family Education Rights and Privacy Act (FERPA), and other issues not directly related to school law.

Other Resources

Request Information from the TEA 
This page provides information about filing an open records request with the Texas Education Agency.

 TEA Equal Educational Opportunity 
TEA is an EEO employer. Our EEO page outlines TEA's non-discrimination policy, how to file a complaint related to that policy and how to file a complaint alleging discrimination by a Texas public school.

Complaints About School Programs or Employees

Complaints about school employees and general education programs, including Title I services, are first filed locally and addressed by the school administration. The school board has primary responsibility for ensuring that the school laws are followed.

Local complaint policies require you to present complaints in writing. You can appeal the superintendent's decision to the school board. It is  important to follow the steps and the timelines required by the district's policies and procedures. School administrators and the superintendent's office can provide copies of the complaint policies and forms.

If you believe the actions or decisions of a school board violate school laws, you can appeal the school board's written decision to the commissioner of education. Hearings and Appeals are provided for under Section 7.057 of the Texas Education Code, and the person must follow the procedures described in Section 157.1073 of the Texas Administrative Code.

Complaints About Educator Preparation Programs

If you are an applicant to or candidate in an Educator preparation program (EPP), you can file a complaint against that EPP if they think it did not fulfill requirements for certification or broke the law. EPPs may also file a complaint about the actions of other EPPs on behalf of a candidate transferring into their program.

Contact information

General Inquiries Unit 
Parent Information Line: (512) 463-9290
generalinquiry@tea.state.tx.us

GED Testing Irregularities
Complaints about GED testing should be sent to ged@tea.state.tx.us.

Special Education Programs
Toll Free Parent Information Line: 1-800-252-9668
sped@tea.state.tx.us

Questions and Assistance

The TEA Office of General Inquiry can answer questions about school programs and services and explain parent rights and responsibilities under Chapter 26 of the Texas Education Code. Spanish speakers are available (se habla español). The U.S. Department of Education website also has helpful parent resources.

Page last modified on 8/29/2014 01:26:43 PM.